PRIVACY POLICY
PRIVACY POLICY
Effective Date: 12-16-2024
Last Updated: 8-14-2025
The Kennedy Hotel (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, book a room, or interact with us online.
1. Information We Collect
We collect both personal information you provide to us and information automatically gathered through your interaction with our website. Personal information may include your name, email address, phone number, billing and payment details, and booking information such as room type, dates, and preferences. Automatically collected information may include your IP address, browser type, device information, and data on how you use our site, which may be gathered through cookies and similar technologies.
2. How We Use Your Information
We use your information to process bookings and payments, respond to inquiries, and provide customer service. It also helps us send reservation confirmations, updates, and relevant promotional offers when you have given consent. Additionally, your information assists us in improving our website and guest experience, as well as complying with legal obligations.
3. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and similar tracking tools to enhance your browsing experience. These technologies help remember your preferences, streamline navigation, and analyze how visitors use the site. You may choose to manage or disable cookies through your browser settings, but please note that doing so may affect certain site features.
4. Sharing of Information
We do not sell your personal information. However, we may share it with trusted service providers such as payment processors, booking platforms, and email service providers to fulfill your reservation and communication needs. We may also share information when required by law or to protect our rights, and, with your consent, with business partners for marketing purposes.
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to safeguard your data, please understand that no method of online transmission or storage can be guaranteed as completely secure.
6. Your Rights
Depending on your location, you may have the right to access, update, or delete your personal information. You may also choose to opt out of marketing emails or restrict certain types of data processing. To exercise these rights, you can contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party sites for your convenience. These sites operate independently, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any external websites you visit.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will take immediate steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When updates occur, we will revise the “Last Updated” date at the top of this page and post the updated policy on our website.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
The Kennedy Hotel
Email: gm@thekennedyhotel.com
Phone: 520-355-8900
Address: 810 E Benson Hwy, Tucson, AZ 85713
REFUND POLICY
Policy Overview
At The Kennedy Hotel, we aim to provide fair and transparent refund and cancellation terms. These terms apply to all reservations made directly through our website, by phone, or other direct channels, using the contact details below.
Cancellation & Refund Terms
Guests may cancel their reservation without penalty up to 24 hours before the scheduled arrival date, unless otherwise noted in the rate plan. If cancellation is made within that timeframe, a full refund will be issued to the original payment method.
For reservations cancelled after the 24-hour cutoff (i.e. less than 24 hours before arrival) or for guests who do not show, we will charge one night's room rate plus applicable taxes and fees. That amount will not be refunded.
Special, non-refundable rate plans (for example, promotional or discounted offers) may be exempt from cancellation or refund privileges. If you booked a non-refundable rate, the full charge is incurred at booking and no refund is available.
Rate Plan Variations
Some of our offers or third-party booking channels may have different terms for cancellations and refunds. If your booking includes those special conditions, they will be clearly stated at the time of booking—please review your confirmation carefully. Only those rate plans marked “refundable” follow the standard policy described above.
How to Cancel or Request a Refund
To cancel a reservation or request a refund under this policy, please contact us using one of the following methods:
Email: gm@thekennedyhotel.com
Phone: 520-355-8900
When cancelling, please provide your reservation confirmation number, name, and arrival date. Refunds will be processed to the card or payment method used when the reservation was made. It may take several business days for the refund to appear on your statement, depending on your bank or payment provider.
No-Show Policy
If you do not arrive and fail to cancel within the allowed cancellation period, this will be treated as a “no-show.” In that case, one night’s room rate plus taxes and fees will be charged and is non-refundable.
Contact Information
If you have questions about your reservation’s refund or cancellation terms, please reach out to us:
The Kennedy Hotel
Email: gm@thekennedyhotel.com
Phone: 520-355-8900
Address: 810 E Benson Hwy, Tucson AZ 85713